- Our Policies, Terms & Conditions
Our Policies, Terms & Conditions
Threshold Aviation respects your rights to privacy and confidentiality. Threshold Aviation is a member of The Better Business Bureau and will not provide any customer information to third parties.
- The type of information we will collect about you includes:
credit card detail
- Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
- We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
- We will only retain personal information as long as necessary for the fulfillment of those purposes.
- We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
- We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
- · Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Purchase Terms & Conditions
SHIPPING: If Threshold Aviation ("we") has your product(s) in stock, we will email you a shipping notice confirming that the items have shipped and are en-route to you; that notice is our acceptance of your order. In-stock orders (excluding Scheduled Delivery items) normally ship within 2 business days of placing your order. Out-of-stock orders will ship once the item is back in stock. We will send you the shipping notice once the item is back in stock and has been shipped. How soon you receive the product(s) depends on the shipping method you have chosen.
We reserve the right to limit quantities available for sale or sold.
THE FOLLOWING CLAUSE IS INAPPLICABLE IN QUEBEC. We reserve the right at any time to reject, correct cancel or terminate any order for any reason whatsoever. If the price of any product you order was incorrectly displayed on our Web Site, we will provide you with an opportunity to place an order at the correct price.
The total price of your order will be charged to your credit card when our shipping notice email has been sent to your email address. If you wish to cancel an order, you may request a cancellation by logging into your account and canceling your order or by calling 905.673.3315
However, we may not receive and process your cancellation request before we accept and ship your order, in which case your cancellation request may not be effective. If for any reason you are not completely satisfied with a product you have purchased, we will gladly give you a full refund (except for certain items described below) or exchange if you return it to our store within 30 days after you receive it in its original condition (including all packaging, accessories and manuals). For online returns, the 30- and 14-day time window begins on the date of delivery (when you receive your item).
For your convenience, we also accept returns by mail: please call 905.673.3315 to find out how to make a return by mail.
Your electronic invoice is required for both in-store and mail returns. In the event that a returned order has any packaging, manuals, accessories, blank warranty cards or other items missing, the return may be refused, or we may deduct the value of any of the missing items. Shipping charges are non-refundable; however, we will refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective. Due to copyright laws, computer software, DVDs and videos in opened packages may only be exchanged for the same item.
We rely on the information you provide through the Web Site, including registration information (name and email address), payment information (credit card numbers and expiration dates), and transaction-related information, which must be true, accurate, current and complete. You will be solely responsible and liable for any and all loss, damage, and additional costs that you, we or any other person may incur as a result of your submission of any false, incorrect or incomplete information or your failure to update your registration information and payment information within 30 days of any change.
Simulator Booking Policy
Simulator booking cancellations must be made a minimum of 24hrs before the scheduled session. Bookings cancelled with less than 24hrs notice are subject to a $25 re-booking fee, or a $50 cancellation fee.
Simulator Use Policy
The Horizon 737NG Simulator device is designed to simulate the Boeing 737-800 in virtually all aspects. The simulator requires a specific level of attention and ability and as such the minimum age of all pilots is 12 years of age. Any participants under the age of 16 must be accompanied by an adult at all times.
The simulator can accommodate a maximum of 2 Pilots and 1 Observer as well as the Threshold Instructor.
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Threshold Aviation ships primarily with Canada Post and FedEx. We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Items damaged or lost during shipping will be refunded to the customer once the insurance claim has been processed and received from the shipper. Customers will receive notification when their refund has been processed.
Please also note that the shipping rates for all items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram. Also, many items are large in dimensions. Even though the actual weight of the item may not be heavy, the dimensions when cubed calculated by the shipper, will result in a higher weight then the actual item. This will affect the shipping rate.
The customer assumes all responsibility for any customs fees, taxes, and courier brokerage fees that may be charged upon receipt of their shipment from Threshold Aviation.